WHSPORTS

It depends.  We move as fast as you do, so the quicker we get through each stage of the build, the quicker you can start spreading the word and raising money.  

We want it to be perfect.  We require approvals for order selections, pricing, logo selections, and mockups.  We're all human, and we want to ensure that we're all on the same page every step of the way.

We only ship direct to location in bulk.  We're happy to provide bags for you to individually package items - just let us know, and we'll include them for you at no cost.

We track the availability of backordered items for two weeks. If after two weeks, an item is still unavailable, we automatically process a refund and send it directly to your customer for you.

When an order is made on the store, an order confirmation email is sent to the purchaser. Please remind everyone to doublecheck their orders prior to purchasing to ensure they ordered correctly. Since all items are customized specifically for you, we can't un-ring that bell. If an error in sizing is made before production, we can certainly modify their order to reflect the new size. There is no 'rack in the back' that we can exchange items or offer new items as replacements. 

All orders are tracked from the vendor, to the decorator, and finally to your team. We have a chain of custody that accounts for each individual item so missing items are mitigated. We strongly recommend rechecking each item prior to disbursement - since we've found that confusion sometimes happens when pulling a YXL instead of an XL. We understand, we get excited with new gear too! If you still find that something is missing, please contact us within 7 business days of delivery and we can talk about the options available. 

Of course - in fact we encourage it!  We typically open campaigns in the Fall and Spring, adding various new items to compliment the season.  Most of our clients schedule both stores in the Fall, with apparel and start dates pre-determined so it saves time.  Easy Peasy.

The face masks, tumblers, and water bottles all have minimum required purchases.  We simply deduct what was ordered on the store from the minimum required quantity and invoice you for the rest.  The items are yours to keep, sell, give away, or put on the next store!

We capture most information for the store during the setup process.  The only three things we need during the store build is:  The campaign close date, a short 'blurb' for the OUR STORY section, and any photos you would like to add to the GALLERY section.  

When the campaign closes, orders are pulled and processed. We order your items, send them to be decorated, and then they are shipped in bulk to your location. This process typically takes between two to four weeks post campaign close.