"whalehook, LLC, hereafter referred to as “whalehook”, are committed to protecting and respecting your privacy. In this policy, “we” and “our” means whalehook. ​

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  ​

By using any of our services or visiting our website you agree to our use of your personal information as set out here. This policy provides you with information regarding: ​
- how we use your data;
- what personal data we collect;
- how we ensure your privacy is maintained; and
- your legal rights relating to your personal data.

INFORMATION WE COLLECT ​

The information we collect may include: ​

- Name
- Contact Details 
- Date of Birth
- Paypal Payment Information
- Correspondence when you contact us
- IP Address
- Device Type
- Location Data

We may also obtain data surrounding how you use the website to help us develop and improve the website. ​

HOW WE USE INFORMATION ​

We use the information we collect or track about you to: ​

- Provide you with the services and update and maintain the functionality and processes of the services
- Provide content and services that cater to your individual preferences
- Diagnose issues with the services and create new services Communicate with you and any member of your team (if applicable)
- Provide customer support
- Perform analysis on your use of our services
- Manage your membership
- Enforce any of our Terms you have consented into with whalehook

We want to be completely transparent with you about how we use your information. We have listed our uses below to show you how we use this information and why. ​

HOW WE USE YOUR NAME & CONTACT DETAILS ​

We will use the details you have shared, such as your name, email address and contact number, to contact you in the provision of our services. We need to do this to perform our contract with you. We may also send you information by email about our new products and services if you have given us permission to do so. Additionally, we may use this information to request your feedback and complete surveys to find out how we can improve our service.

HOW WE USE YOUR DATE OF BIRTH ​

If you share this with us, we use it to say happy birthday! We are keen to create great relationships with all our clients. We do not share this information with any third parties. ​

HOW WE USE YOUR CONTACT HISTORY (FOR EXAMPLE, OVER THE PHONE, EMAIL OR VIA SOCIAL MEDIA) ​

We use this information to provide the membership service and our technical and strategic support. Without it, we will be unable to perform our contract with you. Additionally, we use this information to train our staff to ensure that you get the best service when you contact us. ​

INFORMATION YOU GIVE US WHEN YOU BROWSE OUR WEBSITE, INCLUDING YOUR IP ADDRESS AND DEVICE TYPE AND, IF YOU CHOOSE TO SHARE IT WITH US, YOUR LOCATION DATA ​

We use this information to improve our website, set default options for you (such as location site) to provide you with the best content. Additionally, to protect our website, we use this information to prevent and detect fraud and viruses that may affect our website.

TESTIMONIALS ​

If you decide to provide us with a testimonial, we display personal testimonials and images of satisfied customers on our website in addition to other endorsements. We use this for marketing purposes and only with your consent.

GOOGLE ANALYTICS ​

In order to provide some of our services, we may require access to your Google Analytics account. If you provide us with this information, it will be used to provide our services only. Any confidential access information you provide will be erased within our records immediately at your request or in the event you leave the membership. ​

LEGAL BASIS FOR PROCESSING PERSONAL DATA

We collect and use a user or member’s personal data because it is necessary for the pursuit of our legitimate interests (as set out above), the purposes of complying with our duties and exercising our rights under a contract of services to a member; or complying with our legal obligations. In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications or during the provision of our services. Consent may be withdrawn at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

WHO WE SHARE INFORMATION WITH

We put strict measures in place that ensure that all personal information and communications will never be disclosed outside of the ways we list below. When we share your information with other organisations, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We use other providers to carry out services on our behalf or to help us provide services to you. We also use them to: ​

- provide customer-service, marketing, infrastructure and information-technology services;
- process payment transactions;
- analyze and improve the information we hold (including about your interactions with our service); and

We may provide information about you and your business as aggregated data to our affiliates and other third parties in the following ways: ​

- Publicly in presentations and within our promotional material.
- Our service providers including for the provision and marketing of our products and services.
- When we are obligated to disclose your personal information when necessary to comply with laws and regulations.

Certain third-party service providers have their own privacy policies in respect to the information you are required to provide to them for your purchase-related transactions. For these providers, such as Paypal, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers. The transmission of personal information via the internet can never be deemed completely secure and therefore we cannot guarantee the security of any personal information transmitted to our website; you are therefore responsible for any risk associated with such transmission. We will however at all times take all reasonable steps to ensure the transmission of any personal information is executed as securely as possible, and we will continue at all times to enforce strict security procedures and features in an attempt to prevent any unauthorized access. ​

PERSONAL DATA – YOU’RE IN CONTROL ​

If you are a member or website user within the United States, you have the following rights with respect to the handling of your personal information. ​

- You have the the right to access the personal information we hold about you;
- You have the right to request that we delete your data;
- You have the the right to stop direct marketing messages which you can do by unsubscribing;
- The right to request that we transfer all or elements of your data either to you or another service provide;
- The right to complain to your data protection regulator. ​ ​

RIGHT OF ACCESS ​

At any time, you may request access to the personal data that we hold which relates to you. You can do this by exercising a a “subject access request”. This right entitles you to receive a copy of the personal data that we hold about you for correctional purposes and in order to enable you to check that we are processing that personal data lawfully. You may exercise this right by emailing us at hello@whalehookagency.com making a subject access request. ​

RIGHT TO CORRECTION AND ERASURE

At any time, you may request that we correct personal data we hold about you which you believe is incorrect or inaccurate. Additionally, you may also request that we erase personal data. We may have a legal reason to continue processing personal data that you ask us to erase but will inform you of any reason (if applicable) when we respond to your request. You may exercise this right by emailing us at hello@whalehookagency.com and stating that you are making a request to have your personal data corrected or erased and what basis you are making this request. ​

RIGHT TO RESTRICT PROCESSING ​

At any time, you may request that we stop processing your personal data, in the event for example, where we no longer need to process your personal data to provide you with our services. If we have a legal reason to continue processing personal data of which is subject to a request to restrict processing, we will provide you with an explanation forthwith. You may exercise this right by emailing us at hello@whalehookagency.com and stating that you are making a request to have us stop processing the relevant aspect of your personal data and providing any details reasonably relevant to that request.

RIGHT TO TRANSFER

If you wish to transfer your data from us to a third party, you may exercise this right by emailing us at hello@whalehookagency.com and stating that you are making a request to transfer your personal data to a third party. ​

RIGHT TO STOP RECEIVING COMMUNICATIONS ​

You may opt-out of receiving most e-mails from us by following the “unsubscribe” instructions provided in the e-mails. Alternatively, you may contact us as described herein. Please note that if you are a member, you may be unable to opt out of all emails (for example, administrative or billing communications). ​

CONTACT OUR DATA PRIVACY TEAM ​

If you have an inquiry or concern about the contents of our Privacy Policy or our handling and use of your data, please email us at hello@whalehookagency.com.  ​

COOKIES/TRACKING TECHNOLOGIES ​

Our website uses cookies to distinguish you from other users of our website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. ​ When you visit our website, you may select to opt in to signal your consent to the use of cookies and manage your preferences which set out the specific cookie description and usage. Cookies contain information that is transferred to your computer’s hard drive. Our website use of cookies helps us to provide you with a good experience when you browse our website and also allows us to improve our website. You can turn off cookies in your browser. However, in the event that you disable cookies entirely, some whalehook services may not function adequately. ​ We use the following cookies: ​

- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
- Social Media Sharing Buttons. We do use sharing buttons in order to make it easier for you to share our content. These are third-party cookies which are placed on your device when you visit our website. This process does not involve us collecting or storing any of your personal information ourselves. You should the policies of the respective social networks.

GOOGLE ANALYTICS COOKIES ​

We use Google Analytics as our primary application for tracking website visits and interactions to data to help improve the way we deliver online content to visitors. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. You can review the Google Analytics privacy & security policy. ​

HOW TO CHANGE YOUR BROWSER SETTINGS TO DISABLE COOKIES ​

You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as login features. Microsoft Internet Explorer (Windows XP/Vista)Microsoft Internet Explorer (Windows 7)Firefox QuantumSafari ​

Click Tools from taskbar

Click Settings from the main task bar

Click Firefox tab in the top left hand corner, go to the Safari menu (icon in top right of browser) and select Preferences ​

Click Internet Options Click Preferences ​

Click the Privacy tab

Click on Privacy, choose your options and click apply and then OK

Click Privacy and Security In the popup window that appears, select the Security icon (a padlock) ​

Choose the settings you want and click OK

Click Block Cookies Under “Accept Cookies”, select the “Never” button ​ Google ChromeMobile Devices iOSAndroidWindows Phone 7 ​

Click menu icon and select Settings.

From the home screen, choose Settings Start the browser application

From the home screen, click on the right arrow ​

Click the advanced settings Select Safari

Click the Menu button Scroll down to Settings ​

Click Content Settings in the Privacy section

Scroll down to select ‘Block All Cookies’ or ‘Ask Websites Not to Track Me’Select the More option, then Settings

Swipe across and select Internet Explorer ​ Choose the settings you want and click X

Tick or clear Accept cookies ​

DISCLOSURE OF YOUR INFORMATION ​

As above, we may need to disclose the information you provide if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements. It is possible that we may need to disclose to protect the rights, property, or safety of whalehook our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. ​

AGE OF CONSENT ​

By using this website, you represent that you are at least the age of majority in your place of residence. We do not knowingly collect the data of anyone under the age of consent on our website. ​

CHANGE TO THIS POLICY ​

We encourage you to review our Privacy Policy each time you visit our website. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices. ​

This privacy policy was last modified in September 2018. ​​